casestudy4

Empowering Front Line Supervisors

Home
»
casestudy4

Case Study: Holistic Organizational Transformation Beyond Training

Executive Summary

The organization engaged us to conduct a two-day communication and interpersonal skills training for their employees. However we suggested to do an indepth study using the TRIAD approach
A detailed report was presented by our consultants highlighting lack of motivation among the employees and lack of strategy among the managers

Client Background

Industry: Construction Materials Manufacturing /Architectural Solutions
Size of the organization: 300
Key products/services: Colour coded roofing, Cladding solutions

Critical: Limited Organizational Awareness of Business Challenges

People & Communication

Interpersonal skills gap
Communication barriers
Cultural adaptation challenges
Gen-Z integration issues

Leadership & Strategy

Limited strategic vision
Corporate agility concerns
Leadership skill gaps
Change management issues

HR & Employee Engagement

Outdated HR policies
Low workforce motivation
Limited upskilling opportunities
High attrition rates

Sales & Service Excellence

Performance optimization needs
Customer service gaps
Sales effectiveness
Process inefficiencies

Objectives of the TNA

Gauge the current state and identify gaps toward employee motivation and skill gap requirements
Provide specific recommendations for training and organizational improvements

One-Day Comprehensive Diagnostic Study

Organization Level Diagnosis

Leadership dialogue with Unit Head

Functional Level Diagnosis

Discussions with Managers

Individual Level Diagnosis

Focus Group Discussions with employees

Shopfloor Assessment

Direct observation and site visit

Key Insight: Two-day interpersonal skills training alone would not provide complete solution

Implementation of Solutions

As a result of the study the following recommendations are made to the organization:

Team building workshop for the entire organization to enhance collaboration and improve the motivation
A six-month training calendar encompassing a blend of soft skills and technical skills
Operational excellence projects including Lean, Six Sigma, Value Stream Mapping, 5S, Quality improvement, etc.
Recommendations for Policy changes related to HR, Welfare, Career progression

Results/Outcomes

Organization made significant changes to their decade-old career progression policies and Welfare policies resulting in increased employee motivation
All training programs received feedback score of 4.5/5
The client identified various projects related to operations, supply chain and Sales improvement.
Recommendations for Policy changes related to HR, Welfare, Career progression

Conclusion

Our consultants come with expertise to unearth true challenges faced by the organizations using the TRIAD TNA approach. Our study revealed the true state of the organization which may not be solved by a training program. The organization implemented solutions including, training, policy changes and operational excellence projects resulting in holistic development.

Are your organization’s challenges truly being addressed?

With our proven TRIAD TNA approach, we’ll uncover your real business needs and deliver sustainable solutions. Contact us today!